TERMS OF USE

of the online store pharmacyapozona.com

1. INTRODUCTORY PROVISIONS

1.1. These Terms of Use (hereinafter: “Terms”) govern the rights and obligations
between the seller and the customer arising from purchase contracts concluded
through the online store available at

Pharmacy Shop



(hereinafter: “Online Store” or “Website”).

1.2. The seller and operator of the Online Store is:

Zanzona sp. z o.o.
ul. Szlak 77, lok. 222
31-153 Kraków, Poland
KRS: 0001167631
NIP: 6762691796
REGON: 541483726

(hereinafter: “Seller”).

1.3. Contact details of the Seller for customers:

Postal address: Zanzona sp. z o.o., ul. Szlak 77, lok. 222, 31-153 Kraków, Poland
E-mail: [insert your contact e-mail address]
Phone: [insert your contact phone number]

(please replace the bracketed fields with your actual data).

1.4. These Terms apply to purchases made by natural persons acting as consumers.
They do not apply to legal entities or persons acting within their business or
self-employment.

1.5. Provisions differing from these Terms may be agreed in an individual purchase
contract. Such provisions prevail over these Terms.

1.6. The Seller may amend these Terms in accordance with applicable law.
The version of the Terms valid at the time of placing an order applies to the
given purchase.

2. USER ACCOUNT

2.1. The customer may create a user account on the Website (hereinafter:
“User Account”), through which he/she can place orders.

2.2. When registering and when ordering without registration, the customer is
obliged to provide true and complete data.

2.3. Access to the User Account is protected by a username and password.
The customer must keep these access data confidential and must not provide
access to third parties.

2.4. The Seller may cancel the User Account, in particular if it is not used
for more than 12 months or if the customer breaches his/her obligations under
these Terms or the purchase contract.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All product presentations on the Website are for information purposes and
do not constitute a binding offer in the legal sense. An offer to conclude a
purchase contract is made by the customer by placing an order through the
Online Store.

3.2. The Website displays information about goods, their main characteristics and
prices, including VAT and all applicable fees. Information on shipping and
packaging costs is given separately.

3.3. To order goods, the customer fills out the order form in the Online Store
(hereinafter: “Order”), in which he/she selects in particular:

  • the ordered goods and their quantity,
  • the method of payment,
  • the method of delivery,
  • the delivery address and contact details.

3.4. Before completing the Order, the customer must tick the checkbox
“I have read and accept the Terms of Use and Privacy Policy”,
which contains an active link to these Terms and the Privacy Policy. By ticking
this checkbox and clicking the button “Send order” (or similar), the customer
confirms that he/she has read these documents and agrees with them. Without
ticking this checkbox, it is not possible to complete the Order.

3.5. The Seller will confirm receipt of the Order by e-mail sent to the address
provided by the customer. The purchase contract is concluded at the moment when
the Seller confirms the Order.

3.6. Depending on the nature of the Order (quantity of goods, total price,
shipping method), the Seller may ask the customer for additional confirmation
of the Order (for example by e-mail or telephone). If the customer does not
provide the requested confirmation, the Seller may refuse the Order.

3.7. The Seller is obliged to deliver goods without defects and in the agreed
quantity. If the ordered goods are unavailable, the Seller will inform the
customer and may propose an alternative solution (replacement product or
cancellation of the Order with a full refund).

4. PRICES AND PAYMENT TERMS

4.1. Product prices in the Online Store are shown in the currency selected on
the Website and include VAT and all applicable taxes and fees, unless stated
otherwise.

4.2. Together with the purchase price, the customer is obliged to pay the
applicable costs of packaging and shipping of goods, which are indicated before
the Order is confirmed.

4.3. The customer may pay for the goods in particular by the following methods:

  • in cash or by payment card at the Seller’s office (if such option is offered),
  • non-cash by bank transfer,
  • by payment card (Visa, MasterCard),
  • by PayPal or other payment systems listed on the Website.

4.4. In case of cash payment upon delivery (cash on delivery), the purchase
price is payable upon receipt of the goods. In case of non-cash payment, the
purchase price is payable within 7 days from the conclusion of the purchase
contract, unless specified otherwise.

4.5. The Seller does not usually require an advance payment; however, the
Seller reserves the right to request prepayment in justified cases
(e.g. high order value, individual goods). The customer will be informed of
this requirement before binding confirmation of the Order.

5. DELIVERY OF GOODS

5.1. The goods are delivered to the address specified by the customer in the
Order. The method of delivery can be chosen from the options offered in the
Online Store.

5.2. The risk of damage to goods passes to the customer upon receipt of the
goods from the carrier.

5.3. The customer is obliged to check the condition of the shipment upon
receipt and to immediately notify the carrier and the Seller of any apparent
damage. Refusal to accept a shipment with obvious damage or tampering is
recommended.

6. RIGHT OF WITHDRAWAL (CONTRACT TERMINATION BY THE CUSTOMER)

6.1. Consumers have the right to withdraw from a distance purchase contract
without giving any reason within 14 calendar days:

  • from the date on which the customer or a third party designated by the
    customer (other than the carrier) took possession of the goods, or
  • in the case of multiple goods in one order that are delivered separately –
    from the date of receipt of the last item.

6.2. To exercise the right of withdrawal, the customer must send a clear
statement to the Seller (for example by e-mail or by post) to the contact
details specified in Section 1.3. The customer may use a standard withdrawal
form made available by the Seller, but this is not obligatory.

6.3. The customer must send back or hand over the goods to the Seller without
undue delay and in any event no later than 14 calendar days from the date on
which the customer informed the Seller of the withdrawal. The deadline is met
if the customer sends the goods before the period of 14 days has expired.

6.4. The goods must be sent to the following return address:

Zanzona sp. z o.o.
ul. Szlak 77, lok. 222
31-153 Kraków
Poland

(If you use a different returns warehouse, replace this address.)

6.5. The customer bears the direct cost of returning the goods unless otherwise
agreed.

6.6. The Seller will refund all payments received from the customer, including
standard delivery costs, no later than 14 calendar days from the day on which
the Seller was informed about the customer’s decision to withdraw from the
contract. The Seller may withhold the refund until the goods have been received
back or until the customer has supplied evidence of having sent back the goods,
whichever is the earliest.

6.7. The refund will be made using the same payment method as used by the
customer for the initial transaction, unless the customer expressly agrees
otherwise and at no extra cost.

6.8. The customer is liable for any diminished value of the goods resulting
from handling other than what is necessary to establish the nature,
characteristics and functioning of the goods.

6.9. Exceptions from the right of withdrawal
In accordance with applicable consumer protection law, the customer may not
withdraw from the contract in particular in relation to:

  • goods made to the consumer’s specifications or clearly personalised,
  • goods liable to deteriorate or expire rapidly,
  • goods that are sealed for health protection or hygiene reasons and were
    unsealed after delivery,
  • goods which are, after delivery, according to their nature, inseparably
    mixed with other items.

(Adapt or extend this list if needed for your product range.)

7. COMPLAINTS AND WARRANTY

7.1. The rights and obligations of the parties in respect of liability for
defects and warranty are governed by applicable law, in particular by the
provisions of the Polish Civil Code and the Act on Consumer Rights.

7.2. The Seller is liable to the customer for conformity of the goods with the
contract. The goods must:

  • correspond to the description, type, quantity and quality agreed in the contract,
  • be suitable for the purposes for which goods of the same type are normally used,
  • have the quality and performance which are normal in goods of the same type
    and which the customer can reasonably expect.

7.3. If the goods are defective or non-conforming, the customer has the right
to lodge a complaint.

7.4. Complaints may be submitted:

  • by e-mail to: [insert your complaint e-mail address], or
  • in writing to the postal address of the Seller indicated in Section 1.3.

The complaint should include the customer’s contact details, description of the
defect, proof of purchase and the requested method of resolution.

7.5. The Seller is obliged to consider the complaint and respond to it within
14 calendar days from the date of receipt of the complaint. If
the Seller does not respond within this period, it is considered that the
complaint has been accepted.

7.6. If the complaint is justified, the customer is entitled in particular to
repair or replacement of the goods, a reasonable price reduction or, in the
case of a substantial defect, withdrawal from the contract and a refund, in
accordance with applicable law.

8. PRIVACY AND PERSONAL DATA PROTECTION (GDPR)

8.1. The controller of customers’ personal data is
Zanzona sp. z o.o., ul. Szlak 77, lok. 222, 31-153 Kraków, Poland.

8.2. The Seller processes personal data in accordance with Regulation (EU)
2016/679 (GDPR) and applicable national legislation on the protection of
personal data.

8.3. Personal data are processed mainly for the following purposes:

  • conclusion and performance of the purchase contract (processing orders, payments, delivery of goods),
  • handling complaints and returns,
  • fulfilment of legal obligations (accounting, tax, consumer protection),
  • customer support and communication,
  • marketing communication (only with the customer’s consent, if required).

8.4. The legal basis for processing is in particular the performance of a
contract, fulfilment of legal obligations, the legitimate interests of the
Seller and, where necessary, the customer’s consent.

8.5. Personal data may be disclosed to service providers of the Seller
(e.g. payment processors, delivery companies, IT service providers) only to
the extent necessary for the above purposes and always under appropriate
contractual safeguards.

8.6. The customer has the following rights under GDPR:

  • the right to access his/her personal data,
  • the right to rectification of inaccurate data,
  • the right to erasure (“right to be forgotten”) in the cases laid down by law,
  • the right to restriction of processing,
  • the right to data portability,
  • the right to object to processing based on legitimate interest,
  • the right to withdraw consent at any time, without affecting the lawfulness
    of processing based on consent before its withdrawal,
  • the right to lodge a complaint with a supervisory authority.

8.7. Detailed information on personal data processing is provided in the
Privacy Policy, which is available on the Website and forms
an integral part of these Terms.

9. COMMERCIAL COMMUNICATIONS

9.1. The customer may consent to receiving commercial communications from the
Seller to the e-mail address provided. The customer may unsubscribe from such
communications at any time, for example by using the unsubscribe link in each
e-mail or by changing settings in the User Account.

10. FINAL PROVISIONS

10.1. Legal relationships between the Seller and the customer are governed by
Polish law, in particular the Polish Civil Code and the Act on Consumer Rights,
without prejudice to mandatory consumer protection provisions of the country of
residence of the consumer.

10.2. If any provision of these Terms is or becomes invalid or ineffective,
the remaining provisions shall remain in force. The invalid provision will be
replaced by a valid provision that most closely reflects the economic purpose
of the original provision.

10.3. The purchase contract, including these Terms, is stored by the Seller in
electronic form and is not accessible to third parties. The customer may
receive a copy of the Terms in force at the time of purchase upon request.